Where to look for error logs

From ALM Works Knowledge Base

This article applies to: JIRA Client (all versions), Deskzilla (version 1.2 and later).

Standard Windows locations of the program installation folder and program workspace folder is assumed. If you are working on other OS or with custom workspace directory, substitute your paths instead.

In case you encounter a problem, the following locations could be inspected for error logs and traces:

C:\Program Files\JIRAClient\log

Look for "stderr.log". In case JIRA Client terminates abruptly or doesn't start, it may contain a clue.

C:\Program Files\JIRAClient\, C:\Program Files\JIRAClient\bin

Look for "hs_*.log", where "*" is any arbitrary characters. If such file is present, look pay attention to its modification date. These files indicate a crash in Java VM. Please send these traces to ALM Works.

C:\Documents and Settings\username\.JIRAClient\log

The main log file is "tracker0.log". It may contain indication of the problem. If you are Running JIRA Client in Debugging Mode, this file will be far more verbose and there also may be sub-directories with HTTP exchange history.