Running Deskzilla in Debugging Mode

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Reason: Diagnose a problem in the application that does not manifest itself as an Exception.

Result: More extensive information in Deskzilla log files.

Procedure:

  • Shut down Deskzilla if it is running.
  • Start Deskzilla with debugging options: 
   deskzilla_verbose.bat

or 

   deskzilla.exe -J-Ddeskzilla.debug=true -J-Dbugzilla.dump=all -J-Ddebug.httpclient=true -J-ea

or 

   java -Ddeskzilla.debug=true -Dbugzilla.dump=all -Ddebug.httpclient=true -ea -jar deskzilla.jar
  • When Deskzilla starts, try to reproduce the problem that is being diagnosed.
  • If you know a workaround for this problem, reproduce the workaround also.
  • Shut down Deskzilla.

What's next: Make a zip archive with all log files (all files in "log" sub-directory under Deskzilla workspace directory), and send it to support@almworks.com. Please do not forget to mention bug ID or forum topic or anything that is enough to identify the issue under investigation. Support team will answer shortly.

Retrieved from "http://kb.almworks.com/wiki/Running_Deskzilla_in_Debugging_Mode"
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